Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Procedure

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@cedarvu.com with your order number and the reason for your return.

If your return is accepted, we’ll send you return instructions, including how and where to send your package. Where applicable, we may also provide a return shipping label.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@cedarvu.com.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was received.

If your return is approved because of a fault with the item or an error with your order, we will cover the return shipping cost or provide a prepaid return shipping label where applicable.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, the cost of return shipping will be your responsibility. If we provide a return shipping label for this type of return, the cost of return shipping may be deducted from your refund.

Original shipping costs, if applicable, are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Damaged Goods

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To help us resolve the issue quickly, please email support@cedarvu.com with your order number, a description of the issue, and clear photos of the damaged, defective, or incorrect item and the packaging.

If the item is confirmed to be damaged, defective, or incorrect, we will offer a suitable resolution, which may include a replacement, refund, or return shipping label where required.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products, special orders, or personalized items.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refund Method

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank, credit card company, or payment provider to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@cedarvu.com.